SMS Terms and Message Flow
This page describes how SMS consent is collected and how we communicate. It is publicly accessible for carrier review.
Brand Identification
Program: The Happy Hair Cove SMS
Opt-In Methods
- Web Profile Opt-In: Signed-in customers can add their phone number and explicitly agree to receive SMS in their profile settings. The opt-in checkbox includes disclosures and links to Terms and Privacy.
- Conversational (Text-In): Customers may initiate a conversation by texting our number shown on the site. HELP and STOP keywords are supported. When a user replies START, they are opted back in.
Required Disclosures
- Brand: The Happy Hair Cove
- Message frequency: Recurring; frequency varies based on appointments and conversations
- Message and data rates may apply
- Reply STOP to cancel, HELP for help
- Links: Terms and Privacy Policy
HELP and STOP Responses
HELP: “The Happy Hair Cove: For help, visit this page or our Contact page. Msg & data rates may apply. Reply STOP to cancel.”
STOP: “The Happy Hair Cove: You are opted out and will no longer receive texts. Reply START to opt in again.”
Sample Messages
- Appointment confirmation: “The Happy Hair Cove: Booked for {date/time}. Reply HELP for help, STOP to cancel. Msg & data rates may apply.”
- Appointment reminder: “Reminder: {date/time}. Reply STOP to cancel, HELP for help.”
- Conversational reply: “The Happy Hair Cove: Thanks for reaching out—how can we help? Reply STOP to cancel.”
Opt-In Evidence (Screenshots)
Upload screenshots to public/sms/ and they will be accessible below. Example paths:
Last updated: 2026-08-22